These terms and conditions apply to all transactions on this site. Please read them carefully. You will be asked to read and accept the terms and conditions each time you place an order. We recommend that you print a copy of these terms and conditions for your future reference, or that you download them.
Before you complete an order, you will be asked to accept these general terms and conditions. You will acknowledge that you have read, understood and agreed to be bound by these General Terms & Conditions.
These terms and conditions do not affect your statutory rights.
1. Foot Locker's contract with you – general ordering information
Your order constitutes an offer to purchase goods from us. Our Order Acknowledgement e-mail is simply an acknowledgement that your order has been received by Foot Locker. Acceptance of your order will take place only at the moment that Foot Locker dispatches the goods to you. Shipment and delivery will be confirmed to you by e-mail. Confirmation is subject to availability of goods.
By completing and submitting the Order Form, you grant Foot Locker the authority to conduct credit searches and run some checks. These checks may include verifying your address, checking for fraud and credit worthiness.
Foot Locker is entitled not to accept your order or to withdraw from any contract, based on justified reasons. Some of the situations in which we may do so are:
- obvious errors or inaccuracies regarding the goods appearing on Foot Locker's site;
- exceptional unavailability of product;
- your billing information is not correct or not verifiable;
- we have reason to believe that your order may be fraudulent
- we could not deliver at the address provided by you
- Suspicion of credit or debit card fraud.
To help us prevent fraud, any given order may not exceed an amount of EUR 1,000.
2. Eligibility to order goods
You may only purchase from Foot Locker online if you are aged 16 years or over and use a shipment address in the United Kingdom, Belgium, Luxembourg, Germany and France. You will need an active e-mail address and a telephone number at which you can be easily contacted.
3. Pricing and availability
3.1. The prices and availability of the goods are specified on the Foot Locker site. Such information is subject to change without notice. Prices relate to internet purchases only.
3.2. All prices and charges on this site are in EURO. They include any VAT payable, but exclude delivery charges. Applicable delivery charges are clearly mentioned on line. In the unlikely event that goods are unavailable or that Foot Locker needs to vary the price due to supplier price increases, tax changes or site errors for example, Foot Locker shall send you a notification by e-mail and shall allow you the opportunity to cancel your order without cost.
3.3 Not all goods and promotions that are offered by Foot Locker online, will be available in store, and vice versa. Moreover, you may find differences in prices between online goods and different local stores.
4. Delivery of goods
Foot Locker shall deliver the goods ordered to the delivery address which you supply. All delivery times quoted on the Foot Locker site are estimates only, based on availability, normal processing and delivery time. Please note that delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.
All deliveries must be signed for upon receipt. You bear the risk for the goods once the items have been signed for. Title to the goods will pass to you on payment in full.
Your order may be delivered in separate parcels, or by separate carriers. We cannot deliver to PO boxes.
5. Where do we ship to ?
Please review our Customer Help on www.footlocker.eu.
Foot Locker currently ships to residential or work addresses in the UK, Belgium, Luxembourg, Germany, France,Italy,Netherlands and Spain. We cannot deliver to overseas territories.
IMPORTANT: we do everything we can to meet the delivery times specified in this section. However, occasionally, delivery times may be affected by factors beyond our control (e.g. problems obtaining authorization for your payment) and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
- We deliver Monday through Friday, between 8 AM and 6 PM
- When you place an order Sunday through Thursday before 10pm, it can be shipped the next day. Orders placed Friday to Saturday will be shipped on Monday
- We cannot deliver to PO boxes
- We deliver via UPS parcel delivery service;
- All deliveries must be signed for upon receipt, when you opted for Cash on Delivery (COD) you have to pay the amount due to the chauffeur. (Please note that the Cash On Delivery service is offered only in the Dutch market)
- UPS will try at least twice to deliver your order to the address indicated by you; In case UPS cannot deliver at the address indicated by you, the driver will leave an Info Notice at the indicated delivery address. After two delivery attempts, UPS will keep your package for a maximum of 5 business days. After 5 business days, UPS will return your package back to Foot Locker. If you wish to change the delivery instructions, you should complete and sign the Info Notice and send it back to UPS. If you do not have an Info Notice, call 0845-7877877 (UPS). When you opted for Cash on Delivery (COD), we will invoice these extra COD-costs on to you.
- We reserve the right to cancel your purchase in the event nobody is available to sign for your shipment
- You bear the risk for the items once delivery is completed
6. Inspection upon delivery
Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment.
7. Payment options and delivery
Foot Locker Europe accepts different types of payment:
- Credit and Debit Cards
We accept all major credit and debit cards, such as Visa, Mastercard, American Express, Carte Bancaire, Carte Bleue and Delta.
Once you have confirmed your order, you will be redirected to the PayPal login page to complete the payment. If you do not have a PayPal account, you can sign up at the PayPal login page before completing your order.
- Cash on Delivery (Netherlands only)
Allows you to pay in cash to the courier upon delivery. In case of return, you will be refunded by wire transfer, and you will have to provide a valid bank account from the same country where the order was shipped. This service is currently only offered in the Dutch market.
- iDEAL (Netherlands only)
On Foot Locker Europe you can shop with iDEAL, the safe online payment method developed by the Dutch banking community. iDEAL allows online payments to be made using online banking.
- Sofort (Germany only)
Sofort Banking is an international direct wire transfer system. With Sofort you do not have to transfer money to a virtual account and you do not need a credit card: you just enter your bank account details and your payment will be immediately processed.
- Wire transfer (Germany only)
You can choose to issue a wire transfer from your bank account to ours: your order will be processed as soon as we receive your payment.
At Foot Locker Europe you can shop safely: your order is always going to be processed through a secure server. You can tell by the security symbol at the bottom of your browser, as well as the "https" web address. When you pay by credit card, you will also always be asked to enter your CVV code at checkout, for extra protection - this can be found either on the front or back of your card (see image). For our mutual security, Foot Locker Europe reserves the right to hold credit card orders for verification.
It is imperative that you provide the cardholder's name as it is shown on the card. Payment is generally deducted within 24 hours following completion of your order. The processing of the payment may be done by a third party service provider. The payment service providers' terms & conditions are not a part of Foot Locker's General Terms & Conditions.
Following payment of your order, your bank statement may include a reference to the third party service provider (such as "Bibit internet payments").
We will not ship before we have received payment. If you pay by credit or debit card, the purchase price will be deducted from your account as soon as your order has been completed online. Payments can only be processed if the billing information can be verified. We will contact you if we have any problems taking payment from the card details you provide during the order process.
8. Product description
We attempt to be as accurate as possible when describing products on the website. However, to the extent permitted by law, we do not warrant that product descriptions or other content available on the website are accurate, complete, reliable, error-free.
Moreover, buying goods over the internet provides a different shopping experience from buying in store. Colours, shapes and sizes of goods may differ in real life from how they appear online.
9. Foot Locker Guarantee: Cancellation right/Returns Policy
At Foot Locker, we want you to be delighted every time you shop with us. Occasionally, though, we know you may want to return items.
OUR RETURNS AND EXCHANGE POLICY
This Returns and Exchange Policy applies to all items bought online. Nothing in this Returns and Exchange Policy shall affect your statutory rights.
1. Canceling orders/statutory withdrawal right
1.1 Cancellation before shipment
You may cancel any order free of charge and without giving any reason, provided that it has not yet been shipped. If you have submitted an order and wish to cancel, please check the status of your order by viewing your order detail on the website, or by contacting customer service. If the status of your order is "Pending" or "On Hold", we may still be able to cancel your order without cost. Please contact our Customer Service Line at 0800 331 6062 to check whether such cancellation is still possible. If possible, you will be instructed to go online and complete the cancellation form or fax/email written cancellation.
If cancellation was not possible, the products will be delivered to you, but you can refuse them upon delivery. The products will then be returned to us, and we will refund the purchase price of the order.
1.2 Statutory cancellation/withdrawal right
Foot Locker respects the Dutch as well as the European Distance selling Regulations, which grant customers in Europe a right to withdraw from an online purchase within 14 days after the day the item has been delivered.
You can cancel all or part of the order. To cancel your purchase within the fourteen days period, you need to send a written cancellation notice either via email to email@example.com or via our website at www.footlocker.eu and complete the online cancellation form. You must clearly specify which item(s) you wish to cancel.
The cancelled items should be unused, undamaged, complete and in their original packaging. They should be returned to Foot Locker within 10 days following the cancellation, through UPS. We will refund the purchase price for the cancelled item, as well as the initial shipment charge. However, you will be charged with the cost of the return shipment. Since the cost for the return shipment is equal to the cost for shipping you the goods, we will not refund the shipping charge you originally paid.
2. Returning an item if you are not satisfied with your purchase
Your complete satisfaction is important to Foot Locker! If you are not satisfied with the products you ordered, you may return them within 28 calendar days after delivery, without giving a reason, as long as:
- The products are not used in any way;
- The products are in their original packaging, in a resalable and undamaged condition and complete : e.g. both items of a pair must be returned.
Do not remove tags or labels when you try on our products. We do not accept returned items unless they are in the same condition in which they were delivered to you.
If you ordered multiple items, you can return any of the items individually or in combination.
Foot Locker reserves the right to refuse items that are returned after the 28 days period or that are not in the same condition you received them in.
3. Returning Defective or non conforming items
You can return or exchange products purchased online if they are defective, faulty, described incorrectly, not of satisfactory quality or not in conformity with your order.
Regrettably, mistakes in an order can occur. In case of incomplete or faulty orders, the returned items must be in their original packaging, and in unused and resalable condition. PLEASE NOTE: the Foot Locker Customer Service desk must be notified of any discrepancy with your order within 2 months from the receipt of your order (phone line #0800 331 6062 or email us at firstname.lastname@example.org).
Upon returning an item, please indicate the reason for your return and description of the defect. Justified defective or faulty items will be fully reimbursed, including the shipment charges.
To get more details on how to process a return/exchange, please go to www.footlocker.eu and access our Customer Service pages.
We want to point out that Foot Locker will not exchange or refund if the items show signs of damage not the result of a manufacturing fault. This applies to accidental, malicious and other wearer related damage. Examples of accidental, malicious and wearer related damage include, but are not limited to:
- Signs of misuse, excessive wear or inappropriate care.
- Shoes washed by machine and dried by excessive heat.
- Cut marks on stitching, seams or uppers.
- Punctured airbags.
- Signs of extreme damage.
- Knowingly purchased small fitting shoes.
- Fabric that has been stained.
- Material decomposition due to prolonged dampness/wetting.
Foot Locker would be pleased to exchange an item if you so wish. Exchanges are subject to availability. To make an exchange, go to www.footlocker.eu and fill in the exchange form. Please specify which item(s) you wish to exchange and the reason code(s).
You will be prompted to place a new order for your replacement. The payment for your new order will be processed upon completion of the order. The reimbursement of the initial purchase price will be processed upon receipt and handling of the returned items.
In the unfortunate event that an exchange item would not be available, we will process a refund upon receipt of your returned items.
The item(s) you wish to exchange should be returned to us within 28 calendar days upon receipt of the merchandise. If we do not receive your return items(s) within that period, we are unable to process the exchange.
How to return or exchange an item:
There are 3 ways in which you can arrange an exchange and/or return:
- ONLINE RETURNS OR EXCHANGES
Go to www.footlocker.eu and complete the indicated fields. You must specify what items you wish to return or exchange and, if applicable, fill in the relevant reason code.
- CALL CUSTOMER SERVICE
- If you wish to ship back an item, you can also call Customer Service at 0800 331 6062. Please have your order number at hand and specify which item(s) you want to return. Our Helpdesk staff will walk you through all the steps of the returns and exchange process.
- Please package the relevant item(s) securely in a box, bag or carton that protects the merchandise, or wrap it within its original container. Be certain to properly tape and seal the carton or bag. Ship the relevant item(s) back using the return label which accompanied your shipment or return to the website and print off a return label. You will have to key in your order number to print off a return label. This order number is located on your invoice. If you do not have a printer, you can call our Customer Service Line and they can either mail or fax a return shipping label.
- When your shipment is ready for pick up, simply contact UPS to organize collection at 084 57 877 877. Have the UPS driver print his name and sign the signature portion of your return label. Retain this for your records. This signature confirms that UPS received the product in case of discrepancy. You may keep track of your return delivery with the UPS Tracking Number that is on the label
- STORE RETURNS OR EXCHANGES
Save on return shipment charges by returning your product to any Foot Locker store. Foot Locker has several stores in Belgium, Luxemburg, Germany and France, so returning an item to a store is easy. Simply take the relevant items to your local store along with the invoice which accompanied your shipment as well the e-mail confirmation you received upon placing your order, and our staff will be happy to assist you further.
- Click here to find a store location. The store will either refund or exchange the goods. You will be refunded at the price you paid for the goods at the time of your order. All refunds will be issued in the original method of payment. In case you paid by credit card, you must bring the same credit card to the store.
5. Refunding your money
We will refund the purchase price as soon as reasonably possible, within the statutory deadline. Products must however be verified by Foot Locker before the refund can be issued. All refunds will be as per the original method of payment. Refund times depend on the payment method used when placing the order. Foot Locker will process your refund within 3 to 10 working days. However, please be aware that the speed of the funds appearing in your accounts depends solely with your card issuer. It may vary and can take up to 8 weeks. Example:
If your refund is made on the 10th or 15th of the month, you will then see the funds in your account at the end of the next month.
As previously stated, that depends solely with your card issuer.
The refund will include the cost of the returned goods, and in the case of defective goods and faulty deliveries, as well as in case of the execution of your cancellation right (see art.9 above), the original delivery fee.
We may deduct any charges for your failure to take reasonable care of the goods.
6. Taking reasonable care of the goods
You agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned. Examples of a failure to take reasonable care of goods may include visible wear, dirt stains, etc. or failure to properly repack the product.
If Foot Locker believes that the resale of your return goods will not be possible due to damage while in your care, incomplete returns or failure to take reasonable care of the goods, you agree that we may withhold payment of all or part of the refund in respect of the goods as compensation for our losses on such goods.
This policy does not affect your statutory rights.
7. Intellectual Property, Data Rights & Trademarks
All intellectual property rights pertaining to databases, website design, text, graphics, logos, button icons, images, and all software compilations, underlying source code, software and all other material on this website belong to Foot Locker and its affiliates, or their product, content and technology providers. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order with Foot Locker or creating a profile. Any other use of materials on this website without the prior written permission of Foot Locker is strictly prohibited.
Foot Locker services referenced on this website are either trademarks or registered trademarks of Foot Locker, Inc. in the U.S. and/or Foot Locker companies in other countries. Other brands and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners. You may not publish or reproduce trademarks, trade names or service marks without the prior written permission of the owner of such trademarks or trade names.
8. Affiliates/links to other sites
We may provide links to other sites, resources, advertisements or sponsorships either directly or through contractual partners. Foot Locker accepts no responsibility for these links and does not endorse the contents of such websites. If you decide to access other websites, you do so at your own risk.
9. Electronic communications
When you visit our site or send e-mails to us, you are communicating with us electronically. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in text form. This condition does not affect your statutory rights.
11. Representations and warranties – liability
FOOT LOCKER WARRANTS THAT, SUBJECT TO MINOR DIFFERENCES ACROSS PRODUCTS AS DESCRIBED IN OUR RETURN POLICY, OUR PRODUCTS WILL HAVE THE FEATURES AND PROPERTIES AS DESCRIBRED ON THIS WEBSITE. A PRODUCT IS ONLY DEEMED TO BE DEFECTIVE IF IT DOES NOT HAVE THE FEATURES AND PROPERTIES THAT WERE DESCRIBED DURING THE ORDER PROCESS. FOOT LOCKER WILL HANDLE DEFECTS IN LINE WITH ITS RETURNS POLICY.
LIMITATION OF LIABILITY:
FOOT LOCKER SHALL BE FULLY LIABLE FOR INTENT AND GROSS NEGLIGENCE AS WELL AS DAMAGES CAUSED BY INJURY TO LIFE OR BODY OR IN CASE OF DEATH.
IN AN EVENT OF SLIGHT NEGLIGENCE, FOOT LOCKER SHALL BE LIABLE ONLY FOR BREACHES OF A MATERIAL CONTRACTUAL OBLIGATION
IN ANY CASE ACCORDING TO THIS SECTION; FOOT LOCKER SHALL NOT BE LIABLE FOR ANY LACK OF COMMERCIAL SUCCESS, LOST PROFITS AND INDIRECT DAMAGES.
LIABILITY IN ACCORDANCE WITH THE ABOVE CLAUSES IN THIS SECTION SHALL BE LIMITED TO THE TYPICAL, FORESEEABLE DAMAGES. TYPICAL, FORESEEABLE DAMAGES ARE LIMITED TO THE AMOUNTS YOU PAID TO FOOT LOCKER FOR THE GOODS YOU ORDERED.]
Other websites may provide links or frames to this website. Foot Locker is not liable for any damage resulting from any such link or frame.
Though Foot Locker takes reasonable precautions to keep its website virus free, Foot Locker does not accept any liability for damage resulting from a virus on or passed on through its website.
Our entire liability to you under these terms and conditions and the Returns Policy shall not exceed the price paid for the goods you have purchased through Footlocker.eu provided we take reasonable care when we deliver to you. We will not be liable to you for any loss of revenue, profits, goodwill, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your order is accepted.
Despite the limitations in section 14.3, nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence. Moreover, where you buy as a consumer, these terms and conditions will not affect your statutory rights.
12. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
13. Governing law and jurisdiction
These terms and conditions and all transactions related to this website are governed by the laws of The Netherlands and are subject to the non exclusive jurisdiction of the courts of Amsterdam. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
14. Our details - ownership
Footlocker.eu is the trading name for Foot Locker Europe.com BV. This website is owned and operated by : Foot Locker Europe.com B.V., Ir. D.S. Tuijnmanweg 3-5, 4131 PN Vianen The Netherlands, KvK Utrecht no. 30181126, VAT #NL 8005.36.253b01, E-mail address: email@example.com.
15. Invalidity of any of the Terms and Conditions
These General Terms & Conditions shall be deemed severable. If for any reason, part of these General Terms and Conditions is unenforceable, the validity of the remaining General Terms and Conditions shall not be affected. We will use our reasonable endeavors to comply with any applicable statute, regulation or other ordinance as and when they come into force.