How do I return a product?
Go to www.footlocker.eu, log in to your personal profile and retrieve the order which contains the item(s) you wish to return. Mark the item(s) you wish to return, and the system will automatically prompt you to select a reason for the return.
To make a return, package your item(s) securely in a box, bag or carton that protects the merchandise, or wrap it well within its original container. Be certain to tape and seal the carton or bag.
Affix the return shipping label that was sent with your original product order, to the carton or box you are returning.
If you did not receive a return shipping label with your package, you may do one of the following:
Go to the website, log in using your profile login and password, go to your order history page and select the order you are returning. If you have already completed the return process online, it will allow you to print a return label.
If you don't have a printer, you may contact customer service by phone or e-mail, by selecting the appropriate number or e-mail address, from the list of countries at the bottom of this page. They can either fax you a return label, or print it for you and mail it to you.
When your order is ready to be picked up, call UPS, by selecting the appropriate number from the list of countries at the bottom of this page and arrange a pick-up.
When your order has been received back to our distribution center with the merchandise in a resalable condition, you will be refunded for the purchase price of your product. Your original shipping charges will only be refunded if the item was damaged, defective or shipped incorrectly. Your original form of payment for your purchase will be credited.
For your convenience, you can also return your products at any Foot Locker store in your country of residence. Take the items you wish to return to your nearest store, along with the invoice and our staff will be happy to assist you.
How do I exchange a product?
To make an exchange, follow the steps to complete a return, but select the "exchange" button from the "Order Detail" screen. Please specify what item(s) you want to exchange and the reason code(s). You will be promoted to place a new order for your replacement.
Package your exchange item(s) securely in a box, bag or carton that protects the merchandise, or wrap it well within its original container. Be certain to tape and seal the carton or bag.
Affix the return/exchange shipping label that was sent with your original product order, to the carton or box you are returning.
If you did not receive a return shipping label with your package, you may do one of the following:
Go to the website, log in using your profile login and password, go to your order history page and select the order you are returning. If you have already completed the exchange process online, it will allow you to print a return label.
If you don't have a printer, you may contact customer service by phone or e-mail, by selecting the appropriate number or e-mail address, from the list of countries at the bottom of this page. They can either fax you a return label, or print it for you and mail it to you.
When your order is ready to be picked up, call UPS, by selecting the appropriate number from the list of countries at the bottom of this page and arrange a pick-up.
When your order has been received back to our distribution center with the merchandise in a resalable condition, you will be refunded for the purchase price of your product. Your original shipping charges will only be refunded if the item was damaged, defective or shipped incorrectly. Your original form of payment for your purchase will be credited.
For your convenience, you can also return your products at any Foot Locker store in your country of residence. Take the items you wish to return to your nearest store, along with the invoice and our staff will be happy to assist you.
How do I report a damaged product?
Foot Locker uses UPS to ship product to the customer. Upon receipt of your merchandise from UPS, you should inspect the packaging. If it appears damaged, simply refuse shipment from UPS. UPS will return the merchandise back to Foot Locker at no cost to you. To ensure proper handling of damaged goods, please contact customer service to notify them that your shipment was damaged. Please refer to the table at the bottom of this page.
If you received a shipment and the product is damaged, simply go online, select the item to return, select the reason code "damaged", place the item back in it original shipping package, adhere the return label, call UPS at the appropriate number from the list at the bottom of this page, for pick-up and it will be returned and your refund processed upon receipt of your product back to the warehouse.
How do I report a defective product?
Foot Locker stands behind its merchandise. If you determine the product you have purchased is defective, please contact customer service by selecting the appropriate number from the list at the bottom of this page, to discuss terms of replacing your defective merchandise.
Can I return my product to a store?
For your convenience, you can also return your products at any Foot Locker store in your country of residence. Take the items you wish to return to your nearest store, along with the invoice and our staff will be happy to assist you.
Click Here to find a Foot Locker store near you.
Our Returns and Exchange Policy
This Returns and Exchange Policy applies to all items bought online. Nothing in this Returns and Exchange Policy shall affect your statutory rights.
1. Returning an item if you are not satisfied with your purchase
Your complete satisfaction is important to Foot Locker! If you are not satisfied with the products you ordered, you may return them within 28 calendar days after delivery, without giving a reason, as long as:
• The products are not used in any way;
• The products are in their original packaging, in a resalable and undamaged condition and complete: e.g. both items of a pair must be returned.
Do not remove tags or labels when you try on our products. We do not accept returned items unless they are in the same condition in which they were delivered to you.
If you ordered multiple items, you can return any of the items individually or in combination.
Foot Locker reserves the right to refuse items that are returned after the 28 days period or that are not in the same condition you received them in.
2. Returning Defective or non conforming items
You can return or exchange products purchased online if they are defective, faulty, described incorrectly, not of satisfactory quality or not in conformity with your order.
Regrettably, mistakes in an order can occur. In case of incomplete or faulty orders, the returned items must be in their original packaging, and in unused and resalable condition. PLEASE NOTE: the Foot Locker Customer Service desk must be notified of any discrepancy with your order within 5 days from the receipt of your order. Please refer to the table at the bottom of this page for acquiring the appropriate number.
Upon returning an item, please indicate the reason for your return and description of the defect. Justified defective or faulty items will be fully reimbursed, including the shipment charges.
We want to point out that Foot Locker will not exchange or refund if the items show signs of damage not the result of a manufacturing fault. This applies to accidental, malicious and other wearer related damage. Examples of accidental, malicious and wearer related damage include, but are not limited to:
• Signs of misuse, excessive wear or inappropriate care.
• Shoes washed by machine and dried by excessive heat.
• Cut marks on stitching, seams or uppers.
• Punctured airbags.
• Signs of extreme damage.
• Knowingly purchased small fitting shoes.
• Fabric that has been stained.
• Material decomposition due to prolonged dampness/wetting.
3. Exchanges
Foot Locker would be pleased to exchange an item if you so wish. Exchanges are subject to availability.
Your replacement products will ship out immediately upon order (when available) and you will be requested to pay the purchase price and shipment charges for the new products upon completion of your order. The reimbursement of the initial purchase price will be processed upon due receipt and handling of the returned items.
The item(s) you wish to exchange should be returned to us within 28 calendar days upon receipt of the merchandise. If we do not receive your return items(s) within that period, we are unable to process the exchange.
4. Canceling orders/statutory withdrawal right
4.1 Cancellation before shipment
You may cancel any order free of charge and without giving any reason, provided that it has not yet been shipped. If you have submitted an order and wish to cancel, please check the status of your order by viewing your order detail on the website, or by contacting customer service. If the status of your order is "Pending" or "On Hold", we may still be able to cancel your order without cost. Please contact our Customer Service Line by selecting the appropriate number from the list at the bottom of this page, to check whether such cancellation is still possible. If possible, you will be instructed to go online and complete the cancellation form or fax/email a written cancellation.
If cancellation was not possible, the products will be delivered to you, but you can refuse them upon delivery. The products will then be returned to us, and we will refund the purchase price of the order.
4.2 Statutory cancellation/withdrawal right
Foot Locker respects the European Distance Selling Regulations, which grant customers in the EU the right to withdraw from an online purchase within 7 working days after the day the item has been delivered. Working days are weekdays, excluding Saturdays, Sundays and Public Holidays.
You can cancel all or part of the order. To cancel your purchase within the seven working days period, you need to send a written cancellation notice either via email or via our website at www.footlocker.eu and complete the online cancellation form. Please refer to the list at the bottom of this page where you can select the appropriate e-mail address.
You must clearly specify which item(s) you wish to cancel. You must clearly specify which order you wish to cancel.
The cancelled items should be unused, undamaged, complete and in their original packaging. They should be returned to Foot Locker within 10 days following the cancellation, through UPS. We will refund the purchase price for the cancelled item, as well as the initial shipment charge. However, you will be charged with the cost of the return shipment. Since the cost for the return shipment is equal to the cost for shipping you the goods, we will not refund the shipping charge you originally paid.
5. Refunding your money
We will refund the purchase price as soon as our store or our warehouse has received the returned item(s). Products must however be verified by Foot Locker before the refund can be issued.
Foot Locker will process your refund within 3 to 10 working days. However, please be aware that the speed of the funds appearing in your accounts depends solely with your card issuer. It may vary and can take up to 8 weeks. Example:
If your refund is made on the 10th or 15th of the month, you will then see the funds in your account at the end of the next month.
As previously stated, that depends solely with your card issuer.
The refund will include the cost of the returned goods, and in the case of defective goods and faulty deliveries, the original delivery fee. We may deduct any charges for your failure to take reasonable care of the goods.
6. Taking reasonable care of the goods
You agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned. Examples of a failure to take reasonable care of goods may include visible wear, dirt stains, etc. or failure to properly repack the product.
If Foot Locker believes that the resale of your return goods will not be possible due to damage while in your care, incomplete returns or failure to take reasonable care of the goods, you agree that we may withhold payment of all or part of the refund in respect of the goods as compensation for our losses on such goods.
UPS Contact information:
| Country: |
Phone Number: |
| United Kingdom |
08457-877-877 |
| France |
0821-233-877 |
| Germany |
01805-882-663 |
| Belgium |
078-250-877 |
| Luxemburg |
08002-2510 |
| Netherlands |
0900 2255 877 |
| Italy |
0230303039 |
| Spain |
902888820 |
Customer Service Contact Details:
By Phone: contact our customer service helpdesk, by dialing one of the below numbers based on your country:
| Country: |
Phone Number: |
Opening Hours: |
| United Kingdom |
0800-3316062 |
Monday to Friday from 8AM to 8PM
Saturday and Sunday from 9AM to 5PM
|
| France |
08 05 54 07 86 |
Monday to Friday from 9AM to 9PM
Saturday and Sunday from 10AM to 6PM
|
| Germany |
0800-5888232 |
Monday to Friday from 9AM to 9PM
Saturday and Sunday from 10AM to 6PM
|
| Belgium |
0800-81177 |
Monday to Friday from 9AM to 9PM
Saturday and Sunday from 10AM to 6PM
|
| Luxemburg |
800-26555 |
Monday to Friday from 9AM to 9PM
Saturday and Sunday from 10AM to 6PM
|
| Netherlands |
08000200269 |
Monday to Friday from 9AM to 9PM
Saturday and Sunday from 10AM to 6PM
|
| Italy |
800 986936 |
Monday to Friday from 9AM to 9PM
Saturday and Sunday from 10AM to 6PM
|
| Spain |
800 600931 |
Monday to Friday from 9AM to 9PM
Saturday and Sunday from 10AM to 6PM
|
E-mail: If you have questions you can contact us by email based on your preferred language: