MEN

WOMEN

KIDS

Brands

What's Hot

Exclusive

Sale

#Approved

// Customer - Service

Return and Exchange Policy


Returns
Your complete satisfaction is important to Foot Locker! If you are not satisfied with the products you ordered, you may return them within 28 calendar days after delivery. For your convenience, you can choose to return your products by courier or at any Foot Locker store. In both cases, you have to do so in the same country where the order was shipped.

To allow for your return to be processed correctly, please make sure the merchandise is in its original condition, unused, with all tags and packaging included. Foot Locker reserves the right to refuse items that are returned after the 28 days period or that are not in the same condition you received them in.

  • By courier
    • Log-in to your account, go to the "Orders" section and select the order you wish to return. Mark the item(s) you wish to return and select a reason for the return.
    • Pack the item(s) securely in a box, bag or carton that protects the merchandise, or wrap them in the original plastic box. Make sure you tape and seal the package to protect the content from damage.
    • Take the return shipping label that was sent with your order and paste it onto the return package.
    • Call UPS and arrange a pick-up wherever you wish.
  • In store
    Just take the item(s) you wish to return to your nearest store along with the order invoice. Our staff will be happy to assist you. The refund will be issued to the original payment method and not in the store. Click Here to find a Foot Locker store near you.

Once we receive your return, a refund will be issued to the original payment method for the purchase price of the product(s) returned. Your original shipping charges will only be refunded in case the merchandise was defective.


Exchanges
At Foot Locker Europe we aim at your complete satisfaction, and we therefore allow you to exchange any product within 28 calendar days from the delivery.

If you would like to make an exchange, just make sure to follow the same steps indicated above to complete a return, but select the "Exchange" button from the "Order Details" section. You will have to specify what item(s) you wish to exchange and the reason, then you will be promoted to place a new order. After you complete the payment for the new order, your replacement order will be processed immediately. You may proceed to return the items from the initial order, which will be refunded upon due receipt and handling.

Please note that exchanges are subject to availability.


Refunds
We will refund the purchase price as soon as our store or our warehouse has received the returned item(s) and verified that they comply with our Return Policy. We generally process refunds within 3 days after the return has been accepted, but please allow 10 days during peak times. Be aware that the time needed for the funds to appear in your account depends solely by your card issuer: your account balance is generally updated once a month, but it may take up to 8 weeks.

The refund will include the cost of the returned goods, and in the case of defective goods and faulty deliveries, the original shipping costs as well.

If Foot Locker believes that the resale of your returned products will not be possible due to damage while in your care, we may deduct all or part of the refund as a compensation.


What if I cannot find the return label?
If you cannot find your return shipping label, you may choose to return the product in one of our stores, or do one of the following:


The product is damaged!
We put great care throughout our packing process to make sure you receive your items in perfect conditions. However, damage may occur while in transit. To avoid this, we advise you to inspect the packaging upon delivery and refuse the shipment if the box appears damaged. This way UPS will return the merchandise back to Foot Locker Europe and you will receive a full refund. As an additional caution, we please ask you to notify our Customer Service team of the damage so that we can take better care of you.

If you find out that the product is damaged after accepting the package, it's still not a problem. Just follow the standard return process, but indicate the reason code "damaged" when you fill in the online return form.


I have received a defective item!
Foot Locker stands behind its merchandise. If you determine the product you have purchased is defective, please contact our Customer Service within 5 days from the delivery. We will offer you an appropriate solution or you will be able to return the product for a full refund. This applies in case of production flaws or other issues caused by the producer or the retailer, but is not valid for damaged caused by the customer after the purchase.


Can I cancel my order?
You have the right to cancel your order before or even after it has shipped. Please in the "Order Status" section.