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// Customer - Service

Return and Exchange Policy


Free Returns
Your complete satisfaction is important to Foot Locker! If you are not satisfied with the products you ordered, you may return them completely free of charge, within 28 calendar days after delivery.

For your convenience, you can choose to return your products by courier or at any Foot Locker store. In both cases, you have to do so in the same country where the order was shipped.

To allow for your return to be processed correctly, please make sure the merchandise is in its original condition, unused, with all tags and original packaging included. Foot Locker reserves the right to refuse items that are returned after the 28 days period or that are not in the same condition you received them in.

  • In store (excluding Spain)
    Just take the item(s) you wish to return to your nearest store along with the order invoice. Our staff will be happy to assist you. The refund for items returned in store will be made in cash, unless the original payment was made by credit card. Click Here to find a Foot Locker store near you. Please note that in store returns are not possible in Spain.

  • By courier
    • Log-in to your account, go to the "Orders" section and select the order you wish to return.
    • Mark the item(s) you wish to return and select a reason for the return.
    • Pack the item(s) securely in a box, bag or carton that protects the merchandise, or wrap them in the original plastic box. Make sure you tape and seal the package to protect the content from damage.
    • Take the return shipping label that was sent with your order and paste it onto the return package.
    • Call UPS and arrange a pick-up wherever you wish.
    • Have the UPS driver print his name and sign the signature portion of your return label. Keep this for your records. You can keep track of your return delivery with the UPS Tracking Number printed on the label.
    If you wish, you can also choose to ship the items with a different courier or regular mail – in that case the return shipping costs will always be on you. We recommend you to opt for a trackable service.
For further details on the applicable rules regarding withdrawal and returns please check our Terms & Conditions.


Exchanges
If you wish to exchange an item, you will need to return it within 28 calendar days from the delivery and then place a new purchase order through your online Foot Locker account or in store.

Log-in to your account, go to the "Orders" section and select the "Exchange" button from the "Order Details". You will have to specify what item(s) you wish to exchange and the reason, then you will be promoted to place a new order.


Refunds
We will refund the purchase price as soon as our store or our warehouse has received the returned item(s) and verified that they comply with our Return Policy. We generally process refunds within 3 days after the return has been accepted, but please allow 10 days during peak times. Be aware that the time needed for the funds to appear in your account depends solely by your card issuer: your account balance is generally updated once a month, but it may take up to 8 weeks.

The refund will include the cost of the returned goods, and, only in case of a full return (i.e. all items belonging to the same purchase), also the (outbound) shipping charges, based on the least expensive type of delivery offered by us. If you return only part of the items belonging to the same purchase, the shipping charges will not be refunded.

The refund will be issued to the same payment method used for the order, with the following exceptions:

  • When returning an item in one of our Foot Locker stores, the refund will be made in cash (unless the original payment was made by credit card).
  • If the order was paid by Cash On Delivery (Netherlands only) the refund will be made by bank transfer to a valid bank account to be provided by you.


What if I cannot find the return label?
If you cannot find your return shipping label, you may choose to return the product in one of our stores, or do one of the following:


In case of damage or faulty items
We put great care throughout our packing process to make sure you receive your items in perfect conditions. However, damage may occur while in transit. In that case, just follow the standard return process, but indicate the reason code "damaged" when you fill in the online return form. If you receive a wrong or defective item, please notify our Customer Service promptly. In both cases, we will offer you an appropriate solution or you will be able to return the product for a refund (purchase price plus, if an order is returned in its entirety, the shipping charges, based on the least expensive type of delivery offered by us). This applies in case of production flaws or other issues caused by the producer or the retailer, but is not valid for damaged caused by the customer after the purchase.


Can I cancel my order?
You have the right to cancel any order free of charge before it has shipped. Please check the dedicated FAQ in the "Order Status" section.


Please see for all further details on the applicable rules regarding returns and exchanges our Terms & Conditions.