Our business days are Monday through Friday, except for generally observed public holidays.
Where does Foot Locker Europe deliver?
Our courier UPS will come to your home or work address in the United Kingdom*, Germany, France, Italy, Netherlands, Belgium, Luxemburg and Spain. Please note UPS does not deliver to PO boxes.
UPS delivers between 8 AM and 6 PM on business days. Our business days are Monday through Friday, except for generally observed public holidays. All deliveries must be signed for upon receipt. Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment.
*with the exception of the Channel Islands and the Isle of Wight
What happens if I am not at home when my order is delivered?
UPS will try at least twice to deliver your order to the address you indicated. In case UPS cannot deliver, the driver will leave an Information Notice in the mailbox. After two delivery attempts, UPS will keep your package for a maximum of 5 business days, after which UPS will return your package back to Foot Locker. For any enquiry regarding the delivery, [please contact UPS].
How can I track my order?
You will be able to check the status of your order in three ways:
- Online on Foot Locker Europe: log-in, go to "My Account" and see to the "Orders" section to check your order details and shipping status.
- Through the Shipping Confirmation e-mail: click on the track and trace number that you find in the Shipping Confirmation e-mail.
- Online on UPS: go to the track and trace section of ups.com and fill in your track and trace number, which you find in the Shipping Confirmation email.
My delivery is late!
We try our very best to inform our customers of any potential delay. Occasionally, delays can happen, which are often beyond our control. We work hard with our courier to deliver within the times quoted, but we cannot guarantee timely delivery.